FAQ
What are your delivery times?
We deliver everywhere in Switzerland.
Processing time: 1 to 3 business days
Delivery time: 2 to 5 business days depending on your canton
You will receive a tracking number as soon as your order is shipped.
What payment methods do you accept?
We accept:
✔ Credit cards (Visa, Mastercard)
✔ Twint
✔ Apple Pay / Google Pay
✔ Secure payment via Shopify Payments
All payments are 100% secure.
How do I choose my size?
Each product page has a size guide to help you make the right choice.
If you hesitate between two sizes, we recommend taking the larger size.
Need help? Contact us at any time, we are here to assist you.
Can I return or exchange an item?
Yes, you have 14 days after receipt to make a return or exchange.
Conditions:
• The item must be unworn, unwashed, and with tags
• In its original packaging
Return shipping costs are the responsibility of the customer unless there is an error on our part.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of receipt with a photo of the item concerned.
We will quickly find a solution (replacement or refund).
What is the quality of your clothing?
We carefully select our suppliers to offer elegant, comfortable, and trendy pieces.
Each item is checked before shipment.
Your satisfaction is our priority.
Where are you based?
Our store is based in Switzerland 🇨🇭
All orders are carefully prepared from our logistics center.
How can I contact you?
You can write to us at any time via:
📩 Email: melinekloset@gmail.com
Response within 24 business hours
Can I modify or cancel my order?
Orders are processed quickly.
Please contact us within 12 hours of your purchase.
After this time, the order may already have been shipped.
Do you offer promotions?
Yes! Sign up for our newsletter to receive:
Exclusive offers, new arrivals, promo codes
